Yesterday’s Profy Downtime

Posted by Svetlana Gladkova on March 14th, 2008

As some of you may have noticed, yesterday Profy was down for more than 20 hours. Now that we have everything back up and running and our authors are back to the normal writing process, I would like to explain the situation. The reason for this problem is private switch network outage at our hosting provider which they explained in a blog post. Unfortunately Profy was in a reportedly small group of customers affected by this problem. As a result, both the blog you are reading now and the blogging platform were not available for more than 20 hours (which on a side note I honestly think is too much even for a very difficult hardware problem).

The most disappointing thing is that we spent quite some time choosing the hosting provider for the blogging platform - and ServePath was the only company that actually offers the solution we were looking for (but in a beta status) - thus our choice. But it proves that when a beta sign accompanies a hosting solution, it can be too painful for the startups using it when too much is at stake. Believe me, it is not the most pleasant situation when you see the 404 error on your website and can do nothing about it.

And though this outage was not our fault, we will try to work with the hosting company to decide how we could prevent such situations in the future - especially after we publicly launch our blogging platform: we fully realize blogging is a continuous process and it can not be interrupted for hours and our goal is to provide the most reliable and powerful blogging tools to all our users. Thus we are considering various choices, including moving to another data center as well. In the meanwhile I apologize to everyone who missed Profy yesterday and promise we will do our best for such situations not to repeat in the future.

Found this post interesting? Consider subscribing to Profy feed.

Tags: announcements, hosting, news, profy

« Previous post

Trackbacks

(Trackback URL)

Comments

Michael Sheehan

March 14th, 2008 at 4:09 pm

Svetlana and Profy users,

I would like to personally apologize for the troubles occurring yesterday that caused Profy to be inaccessible for an extended period of time. I know that when outages occur, they can be extremely frustrating and disconcerting. Please understand that ServePath sincerely regrets what happened and we will continue to make all reasonable efforts to improve the level of quality of service and support.

We thank Profy for their choice in ServePath and their continued support. I will be working with Svetlana to ensure that the quality of technical and personal services and support remains at a high level. Unfortunately, no hosting provider is immune to issues or outages and while this outage only affected a specific group of customers, it is frustrating to that customer and their users when they happen to be the unlucky ones.

Sincerely,
Michael Sheehan - Technology Evangelist for ServePath

Svetlana Gladkova

March 15th, 2008 at 9:50 am

Michael,

Thank you for apologizing to our readers and users in this comment. I also appreciate your personal involvement and all your efforts in helping make ServePath service a better experience for your customers. I do hope that together we will be able to avoid repetition of such frustrating events in the future.